This new gif is inspired by the far too many beyond frustrating issues I keep having with big companies.. I cant “hear” on a phone and “just call the toll free number” option does not work for me.. Companies like Optimum and Verizon are two of the absolute worst companies I have had to deal with, especially if you have a communication disability.

 

I find it so sad and infuriating to make deaf and hard of hearing people jump through numerous hoops to make simple changes or get help/service.

 

Both companies clearly have the ability & technology to help deaf & hard of hearing customers with ANY and ALL inquiries via a text / chat web application but purposely choose not to.